These terms govern your use of the bilbest platform. They cover account registration, deposits and withdrawals, bonus rules, game conduct, and your rights as a player. Reading them takes about ten minutes and saves a lot of confusion later.
Key things to know before you start
The bilbest terms and conditions are organised into clear sections. Here's a quick overview of the main areas before you read the full text below.
You must be at least 18 years old to register on bilbest. One account per person — duplicate accounts will be closed and balances may be forfeited. You are responsible for keeping your login credentials secure. Bilbest will never ask for your password via email or chat.
All transactions on bilbest are processed in BDT. Accepted payment methods include bKash, Nagad, Rocket, and bank transfer. Withdrawals are processed to the same payment method used for the most recent deposit. There are no fees on deposits or withdrawals from bilbest's side.
All bonuses on bilbest come with wagering requirements that are clearly stated at the time the bonus is offered. Bonus funds must be wagered the specified number of times before they can be withdrawn. Bilbest reserves the right to cancel bonuses if abuse is detected.
Each game on bilbest operates under its own specific rules, which are accessible from the game interface. Players are expected to play in good faith. Any attempt to exploit software errors, use automated betting tools, or collude with other players will result in account suspension.
Bilbest reserves the right to suspend or close accounts that violate these terms. Common reasons include providing false registration information, operating multiple accounts, attempting fraud, or underage gambling. Players may also voluntarily close their account at any time by contacting support.
Bilbest provides deposit limits, session timers, loss limits, and self-exclusion tools to every registered player. These tools are accessible directly from your account settings. If you feel your gambling is becoming a problem, bilbest encourages you to use these tools or contact support immediately.
Welcome to bilbest. These terms and conditions ("Terms") form the legal agreement between you ("the Player") and bilbest ("the Platform", "we", "us") governing your access to and use of the bilbest website, mobile application, and all associated services available at bilbest.app.
Bilbest is an online sports betting and casino games platform built specifically for players in Bangladesh. The platform operates in Bangladeshi Taka (BDT) and supports local payment methods including bKash, Nagad, Rocket, and bank transfer. All services are provided in English.
These Terms apply to every player who registers on bilbest, regardless of how they access the platform — whether through a desktop browser, mobile browser, or the bilbest app. By creating an account, you confirm that you have read these Terms and agree to be bound by them. These Terms should be read alongside the bilbest Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bilbest.
If you have questions about any part of these Terms before registering, please contact bilbest support at [email protected] before creating your account. Our support team is available 24/7 and will be happy to clarify anything that is unclear.
To register and use bilbest, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:
Bilbest reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the timeframe requested may result in account suspension and withholding of funds pending verification.
Each player is permitted to hold one account on bilbest. Operating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If bilbest identifies duplicate accounts, all accounts associated with the player may be closed and any balances may be forfeited.
When registering, you must provide accurate and complete information including your full legal name, date of birth, email address, and phone number. Providing false information at registration is a violation of these Terms and may result in immediate account closure without refund of any deposited funds.
You are responsible for maintaining the accuracy of your account information. If any of your details change after registration — particularly your contact information or payment method details — you must update your account promptly. Bilbest is not responsible for failed communications or payment issues resulting from outdated account information.
Bilbest may require identity verification (KYC) before processing withdrawals or at any other time deemed necessary. KYC documents typically include a government-issued photo ID and proof of address. Bilbest will communicate KYC requirements clearly and give players a reasonable timeframe to comply.
All financial transactions on bilbest are conducted in Bangladeshi Taka (BDT). Bilbest does not accept deposits in foreign currencies and does not apply currency conversion to player funds. The amount you deposit is the amount credited to your account, with no deductions on bilbest's side.
Accepted deposit methods on bilbest include bKash, Nagad, Rocket, and bank transfer. Minimum and maximum deposit amounts vary by payment method and are displayed at the time of deposit. Bilbest does not charge fees on deposits, though your payment provider may apply their own transaction fees — bilbest has no control over third-party fees.
Withdrawals on bilbest are processed to the same payment method used for the player's most recent deposit. This policy exists to prevent money laundering and to ensure that funds are returned to their original source. Withdrawal requests are processed as follows:
Bilbest does not charge withdrawal fees. The amount you request is the amount that arrives in your account. Minimum withdrawal amounts apply and are displayed in the withdrawal interface. Bilbest reserves the right to request identity verification before processing any withdrawal, particularly for first-time withdrawals or withdrawals above certain thresholds.
Bilbest offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and conditions that are communicated at the time the bonus is offered. These Terms set out the general rules that apply to all bilbest bonuses unless a specific promotion states otherwise.
All bonuses on bilbest are subject to wagering requirements. The wagering requirement specifies how many times the bonus amount (or in some cases the bonus plus deposit amount) must be wagered before the bonus funds can be withdrawn. The specific wagering requirement for each bonus is stated clearly in the bonus offer. Bilbest does not hide wagering requirements in footnotes — they are displayed prominently before you accept any bonus.
Bilbest's approach to bonuses is straightforward: the terms are stated clearly upfront, the wagering requirements are reasonable, and there are no hidden conditions designed to prevent players from withdrawing legitimate winnings. If you have any questions about a specific bonus offer, contact bilbest support before accepting the bonus.
Each game available on bilbest operates under its own specific rules, which are accessible from within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing bets. Bilbest is not responsible for losses resulting from a player's misunderstanding of game rules.
All games on bilbest use certified random number generators (RNG) that have been independently tested and verified. The return-to-player (RTP) figures published on each game page are the actual certified figures from the independent testing laboratory. Bilbest does not alter RTP figures for marketing purposes.
Players are expected to conduct themselves in good faith at all times. The following conduct is strictly prohibited on bilbest:
In the event of a technical error that results in an incorrect game outcome or payout, bilbest reserves the right to void the affected bets and return the staked amounts to the players involved. Bilbest will communicate any such decisions transparently and promptly.
You are responsible for maintaining the security of your bilbest account. This includes keeping your password confidential, not sharing your login credentials with any other person, and logging out of your account when using a shared or public device.
Bilbest will never ask for your password via email, live chat, or any other communication channel. If you receive a communication claiming to be from bilbest that asks for your password, treat it as fraudulent and report it to [email protected] immediately.
Bilbest is not liable for losses resulting from a player's failure to maintain the security of their own account credentials. However, if bilbest's own systems are compromised in a way that results in unauthorised access to player accounts, bilbest will take full responsibility and notify affected players promptly.
Bilbest reserves the right to suspend or permanently close any player account that is found to be in violation of these Terms. Common grounds for suspension or closure include:
In cases of suspected fraud or illegal activity, bilbest may suspend an account immediately without prior notice and withhold any funds pending investigation. Bilbest will cooperate fully with law enforcement authorities in any investigation related to illegal activity on the platform.
Players may voluntarily close their bilbest account at any time by contacting support at [email protected]. Any real money balance remaining in the account at the time of closure will be returned to the player via their registered payment method, subject to identity verification. Bonus funds that have not met wagering requirements will be forfeited upon account closure.
Bilbest is committed to promoting responsible gambling. The platform provides a range of tools to help players stay in control of their gambling activity. These tools are available to all registered players and can be accessed directly from the account settings page without needing to contact support.
Bilbest will never remove or restrict access to responsible gaming tools. These tools will always be available to every player, accessible in under thirty seconds from the account settings page. If you are concerned about your gambling behaviour, bilbest encourages you to use these tools and to seek support from a qualified organisation.
Bilbest collects and processes personal data in accordance with its Privacy Policy. By registering on bilbest, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy is available at /privacy-policy and forms part of the overall agreement between you and bilbest.
Bilbest collects personal data for the purposes of account management, identity verification, payment processing, fraud prevention, and regulatory compliance. Bilbest does not sell personal data to third parties. Data is shared with third parties only where necessary to provide the services described in these Terms — for example, with payment processors to facilitate deposits and withdrawals.
Bilbest uses industry-standard encryption and security protocols to protect player data. The platform undergoes regular independent security audits. Players have the right to request access to their personal data, request corrections, and in certain circumstances request deletion of their data, subject to bilbest's legal obligations to retain certain records.
Bilbest provides its platform on an "as is" basis. While bilbest makes every effort to ensure that the platform is available and functioning correctly at all times, bilbest does not guarantee uninterrupted access to the platform and is not liable for losses resulting from platform downtime, technical errors, or interruptions to internet connectivity.
Bilbest's liability to any player in connection with their use of the platform is limited to the amount of real money funds held in that player's account at the time the claim arises. Bilbest is not liable for any indirect, consequential, or punitive damages arising from a player's use of the platform.
Nothing in these Terms limits bilbest's liability for fraud, gross negligence, or any other liability that cannot be excluded by law. If you believe bilbest has acted improperly, please contact support at [email protected] and bilbest will investigate your complaint promptly and fairly.
Bilbest reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, bilbest will notify registered players via email or an in-platform notification at least seven days before the changes take effect.
Your continued use of the bilbest platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account and withdraw any remaining balance.
Bilbest will not make retroactive changes to these Terms that disadvantage players in relation to bets or transactions that have already been placed or completed. Changes to Terms apply only to activity that takes place after the effective date of the change.
If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact bilbest using the following channels:
Bilbest aims to resolve all complaints within five business days. If you are not satisfied with the resolution provided by bilbest support, you may escalate your complaint in writing to [email protected] with the subject line "Formal Complaint". Bilbest will acknowledge formal complaints within 24 hours and provide a final resolution within 14 business days.