Bilbest Privacy Policy — Your Data, Your Rights

01 Introduction

Bilbest is an online sports betting and casino games platform built for players in Bangladesh. We operate at bilbest.app and provide services in Bangladeshi Taka (BDT) with support for local payment methods including bKash, Nagad, Rocket, and bank transfer. This Privacy Policy explains how bilbest collects, uses, stores, and protects the personal data of everyone who uses our platform.

We know that privacy policies can feel like a wall of legal text that nobody actually reads. That is not what we want this to be. We have written this policy in plain language so that every bilbest player — whether you are a first-time visitor or a long-time member — can understand exactly what happens to your data when you use our platform.

The short version is this: bilbest collects only the data we need, uses it only for the purposes described in this policy, keeps it secure, and never sells it to anyone. The longer version is below, and we encourage you to read it in full. If anything is unclear, our support team at [email protected] is available 24/7 and will be happy to explain.

This policy was last updated in January 2025. When we make significant changes to this policy, we will notify registered players by email and display a notice on the bilbest platform before the changes take effect.

02 Data We Collect

Bilbest collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data we receive from third parties such as payment processors. Here is a breakdown of each category:

Data You Provide Directly

• Full legal name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account communications and two-factor authentication)
• Payment method details — for example, your bKash or Nagad mobile number — used to process deposits and withdrawals
• Identity verification documents such as a national ID card or passport, collected when KYC verification is required
• Communications you send to bilbest support, including emails and live chat transcripts

Data Generated Automatically

• IP address and approximate geographic location (used for fraud prevention and regulatory compliance)
• Device type, operating system, and browser version (used to optimise platform performance)
• Session data including login times, pages visited, and time spent on the platform
• Betting and gaming activity including bets placed, games played, and transaction history
• Cookie data as described in the Cookies section of this policy

Data From Third Parties

• Transaction confirmation data from payment processors (bKash, Nagad, Rocket, bank) confirming that a deposit or withdrawal has been completed
• Identity verification results from third-party KYC providers where bilbest uses an external service to verify your identity documents

03 How We Use Your Data

Every piece of data that bilbest collects is used for a specific, documented purpose. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent. The primary purposes for which bilbest uses your personal data are:

Bilbest does not use your personal data for targeted advertising, profiling for commercial purposes, or any form of automated decision-making that produces legal or similarly significant effects on you without human review.

04 Legal Basis for Processing

Bilbest processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the services you have signed up for — including account management, payment processing, and game access.
• Legal obligation: Bilbest is required by law to collect and retain certain data for purposes including anti-money laundering (AML) compliance, age verification, and financial record-keeping.
• Legitimate interests: Bilbest processes certain data — such as IP addresses and device information — on the basis of legitimate interests, specifically fraud prevention and platform security. We always balance our legitimate interests against your privacy rights.
• Consent: Where bilbest processes data for purposes beyond those listed above — for example, sending you promotional communications — we will ask for your explicit consent first. You can withdraw consent at any time by contacting [email protected].

05 Data Sharing

Bilbest does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: We share your payment method details and transaction data with bKash, Nagad, Rocket, and our banking partners solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and data processing agreements with bilbest.
• KYC verification providers: Where bilbest uses a third-party service to verify your identity documents, your ID data is shared with that provider for verification purposes only. The provider is contractually prohibited from using your data for any other purpose.
• Legal and regulatory authorities: Bilbest will disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by law, court order, or regulatory requirement. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud prevention services: Bilbest may share limited data with fraud prevention services to protect the platform and its players from fraudulent activity. This data is used only for fraud detection and prevention purposes.

All third parties with whom bilbest shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. Bilbest does not transfer personal data to countries outside Bangladesh except where necessary to provide payment processing services, and in such cases appropriate safeguards are in place.

06 Data Retention

Bilbest retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. The specific retention periods that apply to different categories of data are as follows:

• Account data (name, email, phone, date of birth): retained for the duration of your account and for five years after account closure, in accordance with financial record-keeping requirements.
• Transaction data (deposit and withdrawal records): retained for seven years after the transaction date, in accordance with anti-money laundering regulations.
• Identity verification documents: retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications: retained for three years from the date of the communication.
• Session and usage data: retained for 12 months from the date of collection, after which it is anonymised or deleted.
• Cookie data: retained in accordance with the cookie-specific retention periods described in the Cookies section of this policy.

When the applicable retention period expires, bilbest will securely delete or anonymise your personal data. If you request deletion of your data before the retention period expires, bilbest will delete all data that we are not legally required to retain and will inform you of any data that must be kept for legal reasons.

07 Cookies

Bilbest uses cookies — small text files stored on your device — to make the platform work correctly and to understand how players use the platform. We use three categories of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your preferences, and ensure that the platform displays correctly on your device. You cannot opt out of essential cookies without stopping your use of the platform.
• Analytics cookies: These help bilbest understand how players navigate the platform — for example, which pages are most visited and where players encounter difficulties. This data is used in aggregate and anonymised form to improve the platform. You can opt out of analytics cookies through your browser settings.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — to provide a more personalised experience. You can opt out of functional cookies, though doing so may affect your experience on the platform.

Bilbest does not use advertising cookies, tracking pixels, or any cookies that share your data with advertising networks. The cookies we use are first-party cookies set by bilbest.app only.

08 Data Security

Bilbest takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the bilbest platform
• Encryption of sensitive data at rest, including payment details and identity documents
• Access controls that limit which bilbest staff can access personal data, based on the principle of least privilege
• Regular independent security audits and penetration testing
• Two-factor authentication available for all player accounts
• Automated monitoring for suspicious activity and potential security incidents

Despite these measures, no online platform can guarantee absolute security. If you believe your bilbest account has been compromised, contact [email protected] immediately. In the event of a data breach that affects your personal information, bilbest will notify you within 72 hours of becoming aware of the breach, as described in the introduction to this policy.

09 Your Rights

As a bilbest player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bilbest at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You have the right to request a copy of all personal data that bilbest holds about you. We will provide this in a clear, readable format within 30 days of your request.
• Right to rectification: If any of the personal data bilbest holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings.
• Right to erasure: You have the right to request that bilbest delete your personal data. We will delete all data that we are not legally required to retain. Where legal retention requirements apply, we will inform you of what data must be kept and for how long.
• Right to restrict processing: In certain circumstances, you have the right to request that bilbest restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
• Right to object: You have the right to object to bilbest processing your data on the basis of legitimate interests. Bilbest will stop processing the data unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bilbest processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

10 Children's Privacy

Bilbest is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If bilbest becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered on bilbest, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

11 Changes to This Policy

Bilbest may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and publish the revised policy on bilbest.app.

For significant changes — particularly those that affect how we use your personal data or your rights — bilbest will notify registered players by email at least seven days before the changes take effect. Your continued use of the bilbest platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you do not agree with the updated Privacy Policy, you should stop using the platform and contact [email protected] to close your account and withdraw any remaining balance. Bilbest will process account closure requests promptly and return any real money balance to your registered payment method.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact bilbest using the details below. We take all privacy enquiries seriously and will respond promptly.