Bilbest believes that betting should always be fun — never stressful, never harmful. Our responsible gaming programme gives every player the tools, information, and support they need to keep their gaming experience positive and within their own limits. Whether you want to set a deposit cap, take a short break, or talk to someone, bilbest has you covered.
Every bilbest player has free access to these responsible gaming tools. You can activate any of them at any time directly from your account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit limit on your bilbest account. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit instantly, but increasing it requires a 7-day cooling-off period — giving you time to think it through.
Decide in advance how long you want to play in a single session. When your time is up, bilbest will send you a reminder and, if you choose, automatically log you out. It is easy to lose track of time when you are enjoying a game — this tool makes sure that never becomes a problem.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account will be suspended — you will not be able to log in, deposit, or place bets. Your account balance is safe and will be waiting for you when the period ends.
If you feel that gambling is becoming a serious problem, you can self-exclude from bilbest for a minimum of 6 months or permanently. During self-exclusion your account is fully closed, all marketing communications are stopped, and you cannot re-register. This is the strongest tool we offer and we take it very seriously.
Set a maximum amount you are comfortable losing in a given period. Once your loss limit is reached, bilbest will prevent further betting until the period resets. This tool is especially useful for players who want to enjoy the excitement of betting without risking more than they can afford.
Enable regular on-screen reminders that show you how long you have been playing and how much you have won or lost in the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and give you a clear picture of your session so you can make informed decisions.
At bilbest, responsible gaming is not a box we tick to satisfy a regulator — it is a genuine part of how we run our platform. We know that the vast majority of our players in Bangladesh enjoy betting as a form of entertainment, the same way someone might enjoy watching a cricket match or going to the cinema. For most people, it stays exactly that: fun, social, and within their means. But we also know that for a small number of players, gambling can become something more serious. Our job is to make sure every bilbest player has the information and tools they need to keep their experience positive.
Responsible gaming at bilbest means three things. First, we make sure that only adults can play — our age verification process is strict, and any account found to belong to someone under 18 is closed immediately. Second, we give every player free access to a full set of self-control tools, from deposit limits to full self-exclusion, all available directly from your account settings. Third, we make it easy to get help — whether that is a quick chat with our support team or a referral to a professional counselling service.
Problem gambling is when betting stops being entertainment and starts causing harm — to your finances, your relationships, your mental health, or your daily life. It does not happen overnight, and it does not only affect people who bet large amounts. Anyone can develop a problematic relationship with gambling, regardless of how much they earn or how long they have been playing.
The key difference between recreational gambling and problem gambling is control. A recreational player decides in advance how much they want to spend, sticks to that amount, and walks away when the session is over — win or lose. A player who is struggling with problem gambling may find it difficult to stop, may chase losses by betting more than planned, or may feel anxious or irritable when they are not able to bet. If any of this sounds familiar, please read the warning signs section below and reach out to our support team.
This is something bilbest wants every player to understand clearly. Betting on sports or playing casino games is entertainment — the same as buying a cinema ticket or going out for dinner. The money you spend on bilbest should be money you are comfortable spending on entertainment, not money you need for rent, food, bills, or savings. The house always has a mathematical edge over time, which means that treating gambling as a reliable income source will always lead to losses in the long run.
We encourage every bilbest player to set a personal entertainment budget before they start playing and to stick to it. Use our deposit limit tool to enforce that budget automatically. If you find yourself thinking about gambling as a way to recover financial losses or to earn extra income, please take a break and speak to someone you trust.
Bilbest is strictly an 18+ platform. We use age verification at registration and may request identity documents at any time to confirm a player's age. If you share a device with younger family members, we strongly recommend using your device's parental control features to prevent access to gambling websites. You should also keep your bilbest login credentials private and never share your account with anyone under 18.
If you suspect that a minor has accessed bilbest using your account or device, please contact our support team at [email protected] immediately. We will investigate and take appropriate action within 24 hours.
All bilbest responsible gaming tools are available directly from your account. After logging in, go to Account Settings and select the Responsible Gaming section. From there you can set deposit limits, loss limits, session time limits, reality check reminders, and cool-off periods. If you want to self-exclude, contact our support team via live chat or email — self-exclusion requests are processed within one hour.
If you are having trouble accessing your account or need help activating a tool, our support team is available 24 hours a day, 7 days a week via live chat and email at [email protected]. We will never try to talk you out of using a responsible gaming tool — our team is trained to handle these requests with care and without judgement.
Spending more than you planned on a regular basis
Chasing losses by placing bigger bets to win back money
Feeling anxious, irritable, or restless when not gambling
Borrowing money or selling possessions to fund gambling
Neglecting work, family, or responsibilities because of gambling
Hiding your gambling activity from friends or family
Thinking about gambling constantly throughout the day
Set a budget before you start and stick to it no matter what
Treat gambling as entertainment, not as a source of income
Take regular breaks — step away from the screen every hour
Never gamble when you are stressed, upset, or under the influence
Accept losses as part of the game — never chase them
Keep gambling separate from your essential financial commitments
Our responsible gaming support team is available 24/7. Reach out any time — no judgement, just help.
Activating your responsible gaming tools on bilbest takes less than two minutes. Here is exactly how to do it.
Visit bilbest.app and log in with your registered email and password. If you have two-factor authentication enabled, complete that step as well.
Click on your profile icon in the top right corner of the screen and select Account Settings from the dropdown menu.
In the Account Settings menu, find and click the Responsible Gaming section. All available tools will be listed here with clear descriptions.
Select the tool you want, enter your preferred limit or duration, and confirm. Most tools activate instantly. Self-exclusion is processed within one hour.
Honest self-assessment is one of the most powerful responsible gaming tools available. Take a moment to ask yourself the questions on the right. If you answer "yes" to two or more of them, we strongly encourage you to activate a responsible gaming tool or speak to our support team.
There is no shame in recognising that gambling has become a problem. It takes courage to be honest with yourself, and bilbest is here to support you every step of the way — whether that means setting a deposit limit, taking a break, or self-excluding entirely.
Have you ever spent more money on gambling than you originally planned to?
Have you ever borrowed money or sold something to fund your gambling?
Have you ever tried to win back money you lost by gambling more?
Has gambling ever caused arguments or problems with your family or friends?
Have you ever felt guilty or ashamed about how much you gamble?
Have you ever missed work, school, or an important commitment because of gambling?
Do you find it hard to stop gambling once you have started, even when you want to?